Delivery, Returns & Refunds
DELIVERY
How long will my order take to arrive?
We will process your order and ship it within 2 working days. The delivery time then depends on the delivery service.
If your shipping address is in Austria, your order might arrive within 1 or 2 days after shipping. If you are somewhere else in Europe it will take longer.
What are your shipping methods?
We usually ship with the Austrian Post, and are currently working on offering other shipping methods.
I still haven’t received my order, what can I do?
If you have not received your order, we advise you to check the tracking of your parcel.
If the parcel is reported to the courier, but not yet sent, we are still busy packing your order and having it shipped as soon as possible.
If your package is listed as delivered, but you have not received it, please check your mailbox for a note from the courier.
Can I have my parcel delivered to someone else?
Of course! Just fill in the address of the recipient as the “shipping address” at the check-out and put your own details under “billing address”. The tracking information for the parcel will be sent to you, so you can follow the order.
If it is a present and/or you wish to leave a message to the person who receives the parcel let us know and we’ll remove the prices and put a little handwritten note inside in your name 😊
RETURNS & REFUNDS
Please note: We do not cover the costs of returning your order, so we strongly recommend you send your parcel with tracking and keep proof of postage. If the product gets lost we will sadly not be able to issue a refund nor an exchange.
How do I return my order?
If you have changed your mind about your order, you can return it within 14 days after receiving it. Make sure the items are unused, unworn, properly folded and with their tags still on. We will not issue a refund if the item shows signs of wear or has not been properly handled.
To return your order, please follow these steps:
1. Complete the returns form (you will find it here)
- Repack the goods carefully with the return form and the commercial invoice.
- Send the package to: L’Adresse Concept Store, Zollergasse 4/1 1070 Vienna Austria. Make sure to keep the tracking and proof of postage in case the parcel gets lost.
Can I return my order to one of your stores?
Absolutely, you can bring your items directly to our store in Vienna!
What happens if I return my package later than 14 days?
Please always try to return your parcel within 14 days of receipt. If you do not manage and we receive your return later, we will issue shop credit to your account instead of issuing a refund! If your return is done more than 30 days after receipt, we will not take the items back.
Did you receive my returns?
Within 5 working days after receiving your parcel, you will receive a confirmation that your return has been processed and a refund was issued.
I lost the returns form; can I get a new one?
Sure, you can find the return form here.